Posted on

Two nuclear submarines collide in the Atlantic Ocean

Wednesday, February 18, 2009

The Nuclear ballistic missile submarines Triomphant, from France, and HMS Vanguard, of the British Royal Navy, collided deep under the middle of the Atlantic Ocean in the middle of the night between February 3 and 4, despite both vessels being equipped with sonar. The collision caused damage to both vessels but it did not release any radioactive material, a Ministry of Defence (MOD) official confirmed Monday.

A Ministry of Defence spokesman said nuclear security had not been breached. “It is MOD policy not to comment on submarine operational matters, but we can confirm that the U.K.’s deterrent capability was unaffected at all times and there has been no compromise to nuclear safety. Triomphant had struck ‘a submerged object (probably a container)’ during a return from a patrol, damaging the sonar dome on the front of the submarine,” he said.

A French navy spokesman said that “the collision did not result in injuries among the crew and did not jeopardise nuclear security at any moment.” Lack of communication between France and other members of NATO over the location of their SLBM deterrents is believed to be another reason for the crash.

According to Daily Mail, the vessels collided 1,000ft underwater in the Bay of Biscay (Golfe de Gascogne; Golfo de Vizcaya and Mar Cantábrico), a gulf of the North Atlantic Ocean. It lies along the western coast of France from Brest south to the Spanish border, and the northern coast of Spain west to Punta de Estaca de Bares, and is named for the Spanish province of Biscay, with average depth of 5,723 feet (1,744 m) and maximum depth is 9,151 feet (2,789 m).

Each submarine is laden with missiles powerful enough for 1,248 Hiroshima bombings, The Independent said.

It is unlikely either vessel was operating its active sonar at the time of the collision, because the submarines are designed to “hide” while on patrol and the use of active sonar would immediately reveal the boat’s location. Both submarines’ hulls are covered with anechoic tile to reduce detection by sonar, so the boats’ navigational passive sonar would not have detected the presence of the other.

Lee Willett of London’s Royal United Services Institute said “the NATO allies would be very reluctant to share information on nuclear submarines. These are the strategic crown jewels of the nation. The whole purpose of a sea-based nuclear deterrent is to hide somewhere far out of sight. They are the ultimate tools of national survival in the event of war. Therefore, it’s the very last thing you would share with anybody.”

First Sea Lord Admiral Sir Jonathon Band GCB, ADC of the United Kingdom, the most senior serving officer in the Royal Navy, said that “…the submarines came into contact at very low speed. Both submarines remained safe. No injuries occurred. We can confirm the capability remains unaffected and there was no compromise to nuclear safety.”

“Both navies want quiet areas, deep areas, roughly the same distance from their home ports. So you find these station grounds have got quite a few submarines, not only French and Royal Navy but also from Russia and the United States. Navies often used the same nesting grounds,” said John H. Large, an independent nuclear engineer and analyst primarily known for his work in assessing and reporting upon nuclear safety and nuclear related accidents and incidents.

President of the Royal Naval Association John McAnally said that the incident was a “one in a million chance”. “It would be very unusual on deterrent patrol to use active sonar because that would expose the submarine to detection. They are, of course, designed to be very difficult to detect and one of the priorities for both the captain and the deterrent patrol is to avoid detection by anything,” he said.

The development of stealth technology, making the submarines less visible to other vessels has properly explained that a submarine does not seem to have been able to pick out another submarine nearly the length of two football pitches and the height of a three-story building.

“The modus operandi of most submarines, particularly ballistic-missile submarines, is to operate stealthily and to proceed undetected. This means operating passively, by not transmitting on sonar, and making as little noise as possible. A great deal of technical effort has gone into making submarines quiet by reduction of machinery noise. And much effort has gone into improving the capability of sonars to detect other submarines; detection was clearly made too late or not at all in this case,” explained Stephen Saunders, the editor of Jane’s Fighting Ships, an annual reference book (also published online, on CD and microfiche) of information on all the world’s warships arranged by nation, including information on ship’s names, dimensions, armaments, silhouettes and photographs, etc.

According to Bob Ayres, a former CIA and US army officer, and former associate fellow at Chatham House, the Royal Institute of International Affairs, however, the submarines were not undetectable, despite their “stealth” technology. “When such submarines came across similar vessels from other navies, they sought to get as close as possible without being detected, as part of routine training. They were playing games with each other – stalking each other under the sea. They were practising being able to kill the other guy’s submarine before he could launch a missile.Because of the sound of their nuclear reactors’ water pumps, they were still noisier than old diesel-electric craft, which ran on batteries while submerged. The greatest danger in a collision was the hull being punctured and the vessel sinking, rather than a nuclear explosion,” Ayres explained.

Submarine collisions are uncommon, but not unheard of: in 1992, the USS Baton Rouge, a submarine belonging to the United States, under command of Gordon Kremer, collided with the Russian Sierra-class attack submarine K-276 that was surfacing in the Barents Sea.

In 2001, the US submarine USS Greeneville surfaced and collided with Japanese fishing training ship Ehime Maru (????), off the coast of Hawaii. The Navy determined the commanding officer of Greeneville to be in “dereliction of duty.”

The tenth HMS Vanguard (S28) of the British Royal Navy is the lead boat of her class of Trident ballistic missile-capable submarines and is based at HMNB Clyde, Faslane. The 150m long, V-class submarine under the Trident programme, has a crew of 135, weighs nearly 16,000 tonnes and is armed with 16 Trident 2 D5 ballistic missiles carrying three warheads each.

It is now believed to have been towed Monday to its naval base Faslane in the Firth of Clyde, with dents and scrapes to its hull. Faslane lies on the eastern shore of Gare Loch in Argyll and Bute, Scotland, to the north of the Firth of Clyde and 25 miles west of the city of Glasgow.

Vanguard is one of the deadliest vessels on the planet. It was built at Barrow-in-Furness by Vickers Shipbuilding and Engineering Ltd (now BAE Systems Submarine Solutions), was launched on 4 March, 1992, and commissioned on 14 August, 1993. The submarine’s first captain was Captain David Russell. In February 2002, Vanguard began a two-year refit at HMNB Devonport. The refit was completed in June 2004 and in October 2005 Vanguard completed her return to service trials (Demonstration and Shakedown Operations) with the firing of an unarmed Trident missile.

“The Vanguard has two periscopes, a CK51 search model and a CH91 attack model, both of which have a TV camera and thermal imager as well as conventional optics,” said John E. Pike, director and a national security analyst for http://www.globalsecurity.org/, an easily accessible pundit, and active in opposing the SDI, and ITAR, and consulting on NEO’s.File:Triomphant img 0394.jpg

“But the periscopes are useless at that depth. It’s pitch black after a couple of hundred feet. In the movies like ‘Hunt for Red October,’ you can see the subs in the water, but in reality it’s blindman’s bluff down there. The crash could have been a coincidence — some people win the lottery — but it’s much more possible that one vessel was chasing the other, trying to figure out what it was,” Pike explained.

Captain of HMS Vanguard, Commander Richard Lindsey said his men would not be there if they couldn’t go through with it. “I’m sure that if somebody was on board who did not want to be here, they would have followed a process of leaving the submarine service or finding something else to do in the Navy,” he noted.

The Triomphant is a strategic nuclear submarine, lead ship of her class (SNLE-NG). It was laid down on June 9, 1989, launched on March 26, 1994 and commissioned on March 21, 1997 with homeport at Île Longue. Equipped with 16 M45 ballistic missiles with six warheads each, it has 130 crew on board. It was completing a 70-day tour of duty at the time of the underwater crash. Its fibreglass sonar dome was damaged requiring three or four months in Drydock repair. “It has returned to its base on L’Ile Longue in Brittany on Saturday under its own power, escorted as usual by a frigate,” the ministry said.

A Ballistic missile submarine is a submarine equipped to launch ballistic missiles (SLBMs). Ballistic missile submarines are larger than any other type of submarine, in order to accommodate SLBMs such as the Russian R-29 or the American Trident.

The Triomphant class of strategic missile submarines of the French Navy are currently being introduced into service to provide the sea based component (the Force Océanique Stratégique) of the French nuclear deterrent or Force de frappe, with the M45 SLBM. They are replacing the Redoutable-class boats. In French, they are called Sous-Marin Nucléaire Lanceur d’Engins de Nouvelle Génération (“SNLE-NG, literally “Device-launching nuclear submarine of the new generation”).

They are roughly one thousand times quieter than the Redoutable-class vessels, and ten times more sensitive in detecting other submarines [1]. They are designed to carry the M51 nuclear missile, which should enter active service around 2010.

Repairs for both heavily scraped and dented, missile-laden vessels were “conservatively” estimated to cost as much as €55m, with intricate missile guidance systems and navigation controls having to be replaced, and would be met by the French and British taxpayer, the Irish Independent reported.

Many observers are shocked by the deep sea disaster, as well as the amount of time it took for the news to reach the public. ”Two US and five Soviet submarine accidents in the past prove that the reactor protection system makes an explosion avoidable. But if the collision had been more powerful the submarines could have sunk very quickly and the fate of the 250 crew members would have been very serious indeed,” said Andrey Frolov, from Moscow’s Centre for Analysis of Strategies and Technologies.

“I think this accident will force countries that possess nuclear submarines to sit down at the negotiating table and devise safety precautions that might avert such accidents in the future… But because submarines must be concealed and invisible, safety and navigation laws are hard to define,” Frolov said, noting further that there are no safety standards for submarines.

The unthinkable disaster – in the Atlantic’s 41 million square miles – has raised concern among nuclear activists. “This is a nuclear nightmare of the highest order. The collision of two submarines, both with nuclear reactors and nuclear weapons onboard, could have released vast amounts of radiation and scattered scores of nuclear warheads across the seabed,” said Kate Hudson, chair of Britain’s Campaign for Nuclear Disarmament.

“This is the most severe incident involving a nuclear submarine since the Russian submarine RFS Kursk K-141 explosion and sinking in 2000 and the first time since the Cold War that two nuclear-armed subs are known to have collided. Gordon Brown should seize this opportunity to end continuous patrols,” Hudson added. Despite a rescue attempt by British and Norwegian teams, all 118 sailors and officers aboard Kursk died.

“This reminds us that we could have a new catastrophe with a nuclear submarine at any moment. It is a risk that exists during missions but also in port. These are mobile nuclear reactors,” said Stephane Lhomme, a spokesman for the French anti-nuclear group Sortir du Nucleaire.

Nicholas Barton “Nick” Harvey, British Liberal Democrat Member of Parliament for North Devon has called for an immediate internal probe. “While the British nuclear fleet has a good safety record, if there were ever to be a bang it would be a mighty big one. Now that this incident is public knowledge, the people of Britain, France and the rest of the world need to be reassured this can never happen again and that lessons are being learned,” he said.

SNP Westminster leader Angus Robertson MP for Moray has demanded for a government statement. “The Ministry of Defence needs to explain how it is possible for a submarine carrying weapons of mass destruction to collide with another submarine carrying weapons of mass destruction in the middle of the world’s second-largest ocean,” he said.

Michael Thomas Hancock, CBE, a Liberal Democrat Member of Parliament for Portsmouth South and a City councillor for Fratton ward, and who sits on the Commons defence committee, has called on the Ministry of Defence Secretary of State John Hutton to make a statement when parliament sits next week.

“While I appreciate there are sensitive issues involved here, it is important that this is subject to parliamentary scrutiny. It’s fairly unbelievable that this has happened in the first place but we now need to know that lessons have been learnt. We need to know for everyone’s sakes that everything possible is now done to ensure that there is not a repeat of the incident. There are serious issues as to how some of the most sophisticated naval vessels in the seas today can collide in this way,” Mr. Hancock said.

Tory defence spokesman Liam Fox, a British Conservative politician, currently Shadow Defence Secretary and Member of Parliament for Woodspring, said: “For two submarines to collide while apparently unaware of each other’s presence is extremely worrying.”

Meanwhile, Hervé Morin, the French Minister of Defence, has denied allegations the nuclear submarines, which are hard to detect, had been shadowing each other deliberately when they collided, saying their mission was to sit at the bottom of the sea and act as a nuclear deterrent.

“There’s no story to this — the British aren’t hunting French submarines, and the French submarines don’t hunt British submarines. We face an extremely simple technological problem, which is that these submarines are not detectable. They make less noise than a shrimp. Between France and Britain, there are things we can do together….one of the solutions would be to think about the patrol zones,” Morin noted, and further denying any attempt at a cover-up.

France’s Atlantic coast is known as a submarine graveyard because of the number of German U-boats and underwater craft sunk there during the Second World War.

Posted on

Telltale Indicators Your Automatic Transmission Is Failing

byadmin

Transmission repairs can be some of the most costly repairs to any vehicle. While you may not be able to completely avoid a repair, regular transmission service is very helpful in keeping your automatic transmission in top shape for as long as possible.

If you do complete regularly scheduled automatic transmission servicing you will find the technicians can often provide you with a heads up for potential areas of concern. This may be based on the age of the vehicle or known issues with a particular make or model. With this information, you can then determine if it is time to sell or to start saving in the event you will need a repair or rebuild.

In between regular maintenance work, you should also be aware of the common signs of possible transmission problems or failure. By catching these signs yourself, you can avoid being stranded or on the road when the transmission problem occurs.

Delay to go in Gear

If it seems you have to wait before the car starts moving when you take it out of park or neutral, you have an automatic transmission problem. The vehicle should be immediately in gear and moving, providing you are on a level surface.

Fluid Leaks

Automatic transmission fluid is red if it is in good condition and dark brown is if it burnt. When there is red liquid under the vehicle it is very likely a leak. When it is burnt it is much more likely to be a repair issue within the transmission itself.

Leaks or low levels of automatic transmission fluid are problematic as this is what cools and lubricates the transmission. You can easily check the transmission fluid levels with the dipstick after the vehicle is warm.

Check Engine Light

When the check engine lights come on or goes on and off, it may be a sign of a problem with the automatic transmission. You may or may not see or feel any of the other signs, but this is a serious issue and should be checked as soon as possible.

You can take this to a garage or any repair shop, and they will use a computer to read the sensors in you engine’s computer to understand what is wrong. Based on the code it provides they will be able to tell you if it is an automatic transmission issue or if it is something else.

We offer full automatic transmission service and repair. To learn more about how Trans Works Transmission LLC can help your car stay on the road see us at www.trannyman.net. You can like their Facebook page to know more.

Posted on

Crossrail set to only compensate £50 for land rights, London, UK

Friday, July 22, 2005

The British Parliament approved the first stage of the new Crossrail underground railroad through London as a £15 billion construction project earlier this month. Crossrail is the first major new train line to be built in London in decades.

The rail line being implemented as a hybrid bill in Parliament. After a second reading in Parliament, it was voted upon and decided that the government will commit to the project so that the line will be built.

The next issue before Parliament of to ensure that the implementation of the bill so it is consistent with private interests of neighborhoods to be affected by Crossrail. This is when residents can petition Parliament to change the way the line is constructed.

As a result of construction of the Crossrail line, hundreds of homes will have new tunnels excavated beneath them.

On contacting Crossrail, they have indicated approximately £50 will be offered to each landowner to buy all the land rights-of-way to build the train tunnel more than 9 meters below the residential buildings. The average value for properties in the affected areas is £350,000.

Under UK compulsory purchase laws to be used in this bill, the residents are entitled to the difference in the value of the whole property with and without a tunnel under it. If the offer given by Crossrail is not accepted by any of the residents, the residents can take the case to the Land Tribunal, where the fair value will be established.

This however, could be cost prohibitive. Crossrail does not indicate that it will attempt to assign a fair value in the original offer and instead is only going to offer around £50 per property in the hope that not many people take the matter to the Land Tribunal.

Posted on

OpenOffice.org 3.0 released by Sun Microsystems

Tuesday, October 14, 2008

Sun Microsystems released version 3.0 of its free and open source (FOSS) office suite Openoffice.org on Monday. It has been reported that the new version comes with a number of performance enhancements and new features. Openoffice.org 3.0 now claims to work out of the box in Mac OS X as a native Aqua application.

News sources report the official download servers of OpenOffice.org crashed soon after the release due to heavy downloads. Downloads are however available from a number of mirror sites.

As government after government, enterprise after enterprise adopt the Open Document Format, they frequently adopt OpenOffice.org and love it. With 3.0, the application is more interoperable with MS Office, more capable, more extensible. It frees the desktop from vendor lock-in.

Openoffice.org 3.0 suite includes spreadsheet, word processor, equation editor, presentation tool, relational database and vector drawing software. Full interoperability is available for Microsoft Office 98/XP formats, but offers read only support for OOXML file formats. This version supports the new ODF 1.2 document format. The software is available for many platforms including Linux, Microsoft Windows and Mac, as well as in multiple languages.

Users report OpenOffice.org 3.0 has introduced a new graphical and text-based hybrid equation editor, a mail merge wizard, improved label templates and better interface for outlining. Solver, a spreadsheet add-on for combinatorial optimization problems is included in this version.

Other enhancements highlighted by enthusiasts include collaborative options that allow multiple users to edit documents at the same time and improved drawing and charting tools. OpenOffice.org 3.0 can now display multiple pages during editing and workbooks up to 1024 columns in each spreadsheet.

The download size of OpenOffice.org 3.0 is 163 MB for Mac and requires OS X Tiger or later and an Intel Mac. The installer for Windows is about 145 MB in size.

“As government after government, enterprise after enterprise adopt the Open Document Format, they frequently adopt OpenOffice.org and love it. With 3.0, the application is more interoperable with MS Office, more capable, more extensible. It frees the desktop from vendor lock-in,” claimed Louis Suárez-Potts, community manager of OpenOffice.org.

Posted on

The Importance Of Gutter Repair In Connecticut

byAlma Abell

There are many people that do not really understand the role gutters play in the whole housing setup. The life and condition of a roof, as well as the whole house, depends a lot on how efficient the gutters are at directing rainwater from the roof and into the drainage. This is why you need to make sure that maintenance checks are performed on gutters at all times and that if there are problems, they are fixed before they get too complicated. Here are the most important things to know about gutter repair in Connecticut.

The dangers of ignoring repairs

There are many things that can result from ignoring gutter repair. Below are a few of them.

* If the problem with the gutters is that they have accumulated dirt and debris, the roof will start rusting or rotting because of water retention and stagnation. This shortens the life of the roof.

* If the gutters are damaged, the water will fall directly to the ground surrounding the house. As a result, the foundation of the home will be compromised by the excessive moisture seeping in.

* Rain water will start splashing onto the walls. If they are painted, the paint will start peeling off. The water that splashes from the ground will also stain the walls, making the house look older than it actually is. The stains also reduce the home’s curb appeal.

These are just a few of the complications caused by poor gutter maintenance. To avoid all this damage, you can get an expert to do regular checks on gutters. The checks will be focused on finding out if there are any parts of the gutters that are damaged, making sure that debris is not accumulating, and replacing any parts that have any of these problems.

A gutter repair expert should be a person that is experienced in roofing because the job needs a lot of precision. Also, because the gutters are situated high on the building, an expert should handle repairs to avoid falls. To get excellent gutter repair in Connecticut, look no further than V. Nanfito Roofing & Siding Inc. or Contact Vnanfito.com.

Posted on

NYSE to merge with Archipelago; NASDAQ to buy Instinet

Sunday, April 24, 2005

New York Stock Exchange (NYSE) announced last Wednesday that it has agreed definitively to merge with Chicago-based Archipelago Exchange (ArcaEx) and form a new publicly traded, for-profit company known as NYSE Group. This announcement was followed two days later by NASDAQ®, which independently announced a definitive agreement to purchase Instinet Group.

Archipelago and Instinet are innovative e-trading (electronic trading) companies, and formerly were the two largest American rivals to NYSE and NASDAQ, in recent years taking increasingly large portions of their market share. The Securities and Exchange Commission (SEC) and other regulatory agencies still have to review and approve the transactions, particularly with respect to US securities law and antitrust law, in order to ensure that the marketplace remains lawful and competitive.

Other pending issues for NASDAQ include obtaining the approval of Instinet shareholders, as well as customary closing conditions. NYSE must obtain the approval of its members and Archipelago shareholders.

These changes, a reaction to increased e-trading competition and a changed regulatory environment, will result in NASDAQ and NYSE trading each other’s shares and attempting to grab market share, which many hope will drive down transaction costs and ultimately benefit consumers. However, at least one commentator, Dan Ackman writing in Forbes, has noted that the trading commission at the NYSE currently averages less than a nickel (US$0.05) per share, and was less enthusiastic about potential efficiency gains from electronic trading at the exchange.

The transactions are also intended to make the two leading American stock exchanges more globally competitive with such exchanges as the London Stock Exchange, the Frankfurt Stock Exchange, the Toronto Stock Exchange, and the Australian Stock Exchange located in Sydney.

Posted on

Egyptian treasures found in ancient tomb

Friday, March 13, 2009

A team of archaeologists excavating an Ancient Egyptian tomb have discovered golden jewelry in a recently-discovered lower chamber at the Valley of the Kings burial site in Luxor, Egypt.

Two golden rings and five golden earrings were found in the tomb of Djehuty, an 18th-dynasty official of Queen Hatshepsut, and were probably the property of Djehuty or his family.

The discovery was announced by Farouk Hosni, Egypt’s current Minister of Culture.

Djehuty was overseer of the treasury and overseer of works for the Queen. Hatshepsut reigned approximately 1479–1458 BCE. Djehuty was responsible for managing the huge amounts of precious goods brought in from Egypt’s military expedition to Punt in the Horn of Africa and the vast building projects of Hatshepsut which have made the female pharaoh one of the most-remembered of any from ancient Egypt.

Djehuty died after Hatshepsut did, sometime during the reign of Thutmosis III. Both Hatshepsut’s and Thutmosis’s names are recorded on the tomb. In a fashion typical of ancient Egyptian rivalries, Hatshepsut’s name was partly obscured on the monument over the tomb sometime after the queen’s death.

The team, led by José Manuel Galán of the National Research Center (Consejo Superior de Investigaciones Científicas, CSIC), in Madrid, Spain, had been excavating the tomb, designated TT11 and located in the necropolis of Dra’ Abu el-Naga’, since 2002. While much of Djehuty’s funerary equipment was lost to fire in antiquity, the lower chamber of his tomb was concealed at the end of a three-meter shaft and discovered at the end of 2008.

A superficial description of the tomb itself was recorded almost two hundred years ago by 19th-century French Egyptologist Jean-François Champollion, rubble blocking the entrance hindered excavation until the 21st century. In that time, emphasis in Egyptology has changed from the cataloging of treasures to the investigation of ancient culture, life and religion.

Since excavation began, Djehuty’s tomb has yielded a number of surprises. It was discovered that the tomb was re-used repeatedly up to and during the Greco-Roman period. There is an unusual face-on depiction of pharaoh Thutmosis III hunting ducks, and the mummy of a young, bejewelled, as-yet unidentified woman.

In 2007, 44 preserved bunches of flowers thought to be from Djehuty’s funeral were found in the site. In their 8th season of excavation, which ended on February 22, 2009, the team also found considerable evidence that below Djehuty’s tomb is a network of burial sites from the 11th dynasty, four thousand years old.

The lower chamber also displays passages from the Egyptian funerary text the Book of the Dead on its walls and a colorful mural of the goddess Nut, an embodiment of the heavens, on the ceiling. The names of Djehuty and his parents were also intact in the second chamber; the names were defaced in the previously-known first chamber of the tomb, which had also been looted.

According to a press release from Dr. Zahi Hawass, Secretary General of Egypt’s Supreme Council of Antiquities, Djehuty’s tomb is only the fifth known decorated burial chamber of the 18th dynasty. An additional unusual feature of the tomb is that its upper chamber is decorated in relief, rather than simply paint. When the excavation is completed, Dr Galán’s team plans to open the site to the public as the carved stoneworks will not be destroyed by tourists’ activities as paint would.

The identification of Djehuty is a complicated one, as a number of officials of the 18th dynasty bore the name, including a general and several governors. The name itself is an alternate transliteration of the name of the Egyptian god usually written in English as Thoth.

Posted on

Texas wildfires push public resources to the limit

Thursday, September 15, 2011

A rash of wildfires in Texas in recent days has left many fire departments stretched thin on resources. Officials say firefighters handled over 18,000 wildfires in the state thus far in 2011; in a recent week there were nearly 200. President Obama declared Texas a disaster area recently.

A number of wildfires around the state have struck near or even within populated areas. One of the worst fires yet struck near the city of Bastrop. That fire alone destroyed 45 square miles of land and over 700 residences, according to the Texas Forest Service.

Wes Johnston, a captain with the Chandler Fire Department, told Wikinews that earlier this month, his department spent 7 hours extinguishing a single blaze near Brownsboro. Captain Johnston, who is also an accountant, explained that the excessive number of fires has placed stress on his department’s ability to cope with the demands. “Most volunteer fire departments [depend on] donations, completely; and donations have been down due to the economic conditions.” He went on to describe how fuel and maintenance costs put further strain on most departments’ ability to function effectively. “Even the cities have a set budget, for the paid departments, so they don’t factor in a’ lot of the variables for these types of incidents.”

Some volunteer firefighters in the eastern part of the state have averaged 2–3 hours of sleep per night recently, due to heavy demands. Even spouses of some firefighters have voiced concern over workloads.

Posted on

Optimize Live Chat Sales With Artificial Intelligence Based Training Solutions}

Optimize live chat sales with artificial intelligence-based training solutions

by

Larry TaggartTime and language decide if a sales pitch will hit or miss the bull’s eye. Optimize live chat sales by utilizing state-of-the-art artificial intelligence technology. Live chat agent training solutions help in boosting sales by optimizing language and communication techniques through data science and analytics. In other words, machine learning is applied on human interactions to increase conversion rates and sales revenue. Using the best of both worlds Technology doesn’t make humans redundant. Here, we are talking about live chat sales teams benefitting immensely by welcoming artificial intelligence-based training solutions which are high on emotional intelligence. This is an advanced communication technique which doesn’t push customers away like automated chatbots do. This type of AI uses machine learning and conversational analysis to strengthen relationships with customer and improve conversion rates. Suggestions are made to the live chat sales team based on machine learning which has analyzed live chat conversations and has a vast library of the same. Every nuance of non-verbal communication, punctuation, capitalization, tone, personality of the language has been analyzed. This is what gives live chat agent training solutions a strong emotional quotient. Benefit from better customer relationship When your customer feels that they can truly look forward to a meaningful live chat session with your agent and not get some machine generated response, they automatically develop a positive view about the product or service offered. As a result, live chat sales conversion rates gets a boost. You are looking at increase in performance metrics like customer retention, order size, customer satisfaction, net promoter score and lifetime customer value. Such a software comes with custom built insights which can be implemented by your live chat service providers. Chat communication will improve drastically with recommendations offered. A team of data scientists analyzes your company’s live chat data using machine learning algorithms and comes up with ways to optimize live chat sales. In addition, chat teams are coached so that they are able to implement these recommendations in their communications with the customers. AI-based live chat agent training offers an incredible opportunity for humans and machines to learn from each other. Chat agents, facilitators and teams become adept at bonding with customers with the aim of attaining both short-term and long-term goals. Live chat sales is more challenging because there is a very small window to understand the customer’s pulse and act upon it. AI solutions make it possible to convert sales in such a situation. The machine learning platform performs multivariate analyses to make the best use of available resource to develop actionable insights thus enabling you to communicate effectively with the customer. To optimize live chat sales by your team implement the recommendations offered by AI-based live chat agent training solutions. Agent training has reached the next level. So, leave their coaching to machine learning platforms that encourage favorable customer responses on the basis of your company’s live chat data. The result is a better conversion rate in the short-term and a positive lifetime customer value in the long-term.

Artificial intelligence-based

live chat agent training solutions

can be implemented to

optimize live chat sales

.

Article Source:

eArticlesOnline.com}

Posted on

Valuable paintings stolen from Greek gallery

Thursday, January 12, 2012

Art thieves in Greece broke into the Athens National Gallery on Monday and stole three valuable works of art.

Among them was a painting by famous Spanish painter Pablo Picasso, dated 1939, called Woman’s Head which was a gift to the Greek people for their resistance to the Nazis during World War 2. The other two works were Mill by Piet Mondrian and a sketch of St. Diego de Alcala by Guglielmo Caccia. A fourth painting, Landscape, also by Piet Mondrian was dropped by the thieves when pursued by security. All three works stolen were stripped from their frames.

The police stated multiple alarms during the evening of the heist in other parts of the building had distracted the gallery guard. Investigating yet another alarm, he saw the shadow of a fleeing individual. Citizen’s Protection Minister Christos Papoutsis apologized for the loss, citing that the security at the gallery was “non-existent”.

The value of the works stolen was not yet determined by gallery officials. The artwork in question was on display at the gallery as part of an exhibition called “Unknown Treasures”, including works of Albrecht Durer and Rembrandt.